Terms & Conditions

Bookings close 1 working day before the start of the course, however we do sometimes get late cancellations. Please contact kscp.training@knowsley.gov.uk directly to enquire about places after this date. Applicants should ensure they follow their agency procedures for booking training. 

Please note, tea and coffee will not be provided on free-of-charge events (unless stated otherwise). In order to keep costs down and ensure that we optimise on training opportunities available, lunch will also not be provided. We will always inform you when kitchen facilities are available.  

Certificates - will only be issued for attendance of the full course. Certificates will only be released on completion of an evaluation form. Delegates should ensure they can attend the whole session and after the training should login to their account to complete the online evaluation and then be able to download their certificate of attendance.  

Late arrivals - Participants turning up late for training events may be turned away, at the discretion of the trainer. Delegates who are denied entry by the training due to their late arrival will still be charged the full cost of the training event as per charging policy.   

Data Protection - We are required to inform individuals about the information we hold about them. KSCP records names, roles and contact details on a computerised database for the purposes of distributing training information and to support the training records held by agencies. In addition, course evaluations and application details are held on an electronic database.  

Attendance and non-attendance information is recorded and reported to the Knowsley Safeguarding Children Partnership.  

Training Charges - Prior to booking on to a training event, applicants are responsible for ensuring that they are aware of the charging and cancellation policy. Applicants must always follow their own agency processes when booking on to training events and are responsible for ensuring that line manager approval has been obtained.  

Course Cancellations - KSCP continues to operate a strict policy for non-attendance at training events. All course cancellations must be made more than 5 working days prior to an event via the event-booking system. Cancellations less than 3 working days before an event must be made via email to kscp.training@knowsley.gov.uk.  Please note that charges may apply for late cancellations in accordance with the cancellation policy. In cases where a delegate cannot attend, a replacement can be sent. However, this must be recorded on the course register on the day.